Ticket Support at Norm Electrical Engineering
We’re Here to Help You!
At Norm Electrical Engineering, customer satisfaction is our top priority. We offer dedicated support for all your electrical needs, whether you’re facing an issue, need technical assistance, or have questions about our services. Our Ticket Support system ensures that your concerns are addressed promptly and effectively.
How Our Ticket Support Works
Our easy-to-use Ticket Support system allows you to report issues or request assistance quickly. Here’s how it works:
Submit a Support Ticket:
Simply fill out the support ticket form below, providing us with all the necessary details about the issue you’re experiencing or the assistance you need.Ticket Confirmation:
Once your ticket is submitted, you will receive a confirmation email with your ticket number. This ensures that we’ve received your request and are working on it.Issue Resolution:
Our team will review your ticket, assess the situation, and begin working on a resolution. If further details are required, our support team will contact you directly.Track Your Ticket:
You can easily track the status of your ticket through our support portal. You’ll be notified by email about updates, or you can check in anytime to see the progress.Final Resolution:
Once your issue is resolved, we will close the ticket and inform you of the resolution. If you have any further concerns, feel free to open a new ticket or contact us.
Submit a Support Ticket
To submit a support ticket, simply fill out the form below. Please provide as much detail as possible so we can assist you quickly and accurately:
Frequently Asked Questions (FAQs)
A support ticket is a formal request for assistance. When you submit a ticket, we can track, prioritize, and ensure your issue gets resolved. You’ll receive a unique ticket number to monitor progress.
You’ll receive an email confirmation once your ticket is submitted. To check the status, simply visit our [Support Portal] and log in with your ticket number and email address.
Resolution times depend on the complexity of the issue. We strive to respond to all tickets as quickly as possible. For high-priority issues, we aim to provide a resolution within 24 hours.
Yes! We recommend selecting "High" priority when submitting your ticket if the issue is urgent. We will make sure to address it as quickly as possible.
Yes, you can update your ticket anytime. If you need to provide additional details or clarify any information, simply reply to the confirmation email or visit the Support Portal.
Contact Us Directly
If you need immediate assistance or prefer to speak with someone directly, feel free to reach out to our support team:
Phone: 02082458400
Email: info@normelectric.co.uk
Support Portal:
Why Use Our Ticket Support System?
Efficient Tracking: Every issue is tracked from start to finish, ensuring nothing is overlooked.
Priority Handling: Urgent tickets are given top priority, with immediate attention from our team.
Clear Communication: Stay updated on your ticket’s progress, and communicate directly with our support team.
Expert Assistance: Our team of specialists is equipped to handle various electrical issues and service inquiries.
